48-Hour Re-Clean Guarantee
If your letting agent or landlord flags anything at checkout, we come back and fix it — free of charge, no questions asked.
Why this guarantee exists
End of tenancy cleaning has a trust problem. You pay upfront, the cleaners leave, your agent inspects two days later — and if something isn't right, you're stuck chasing refunds, rebooking, or losing part of your deposit.
Royal Cleaning's 48-hour re-clean guarantee exists to remove that risk entirely. We don't offer partial refunds. We don't argue about whether a showerhead “looks clean enough.” If your agent flags it, we fix it. The guarantee covers our work for 48 hours after the clean — long enough for virtually any checkout inspection to take place.
This isn't a marketing gimmick. It's the mechanism that keeps us accountable. We clean to a standard that passes the first time because re-cleans cost us time and money. But when an inspector catches something we missed — and it happens, because every property is different and every agent has their own threshold — we want you to know that you're covered.
How it works
We clean your property
Royal Cleaning completes your end of tenancy clean to our full professional standard — every room, every surface, every appliance. We photograph key areas before we leave.
Your agent or landlord inspects
Your letting agent, landlord, or inventory clerk conducts the checkout inspection. This might happen the same day, the next day, or up to 48 hours after we finish.
Something gets flagged? Tell us.
If the inspection identifies any cleaning issue — a missed area, an insufficiently descaled showerhead, grout that needs more work — notify us within 48 hours of the original clean.
We return and fix it. Free.
A Royal Cleaning team member returns to address the specific items flagged. No charge, no invoice, no negotiation. We fix what was flagged and your checkout passes.
✓What the guarantee covers
- Any area or surface flagged by the agent, landlord, or inventory clerk as not meeting checkout standard
- Oven or hob interiors that need additional degreasing after the initial deep clean
- Bathroom limescale on chrome fixtures, shower screens, or tiles that requires a second descaling pass
- Kitchen ceiling or wall tile grease that wasn't fully removed in the initial treatment
- Skirting boards, window sills, light fittings, or cupboard interiors flagged as dusty or marked
- Carpet edges, behind radiators, or under-bath areas identified during a detailed inspection
✕What it doesn't cover
- Pre-existing damage — stains, burns, scratches, or discolouration that existed before the tenancy or before our clean
- Issues reported more than 48 hours after the clean was completed
- Items outside the scope of an end of tenancy clean — exterior windows, garden maintenance, pest issues, or mould caused by structural damp
- Wear and tear that an agent or landlord is attempting to attribute to cleaning — such as permanently discoloured grout on a 10-year-old bathroom, which is a maintenance issue, not a cleaning one
The guarantee in practice
These are real scenarios from Royal Cleaning jobs across London — the kind of situations the guarantee is designed for.
What was flagged
The agent flagged limescale residue on the bathroom showerhead and behind the kitchen extractor hood grille. Both areas had been cleaned but the inspector's standard was higher than our initial pass on those specific spots.
How we resolved it
One team member returned the next morning. Showerhead soaked in professional descaler for 20 minutes and polished. Extractor grille removed, soaked, and reinstalled. Eden Harper re-inspected at 2pm — both items signed off. Total additional cost to the tenant: zero.
What was flagged
Savills' checkout inspector noted dust along the top of the picture rail in the second-floor rear bedroom and inside the sash box of the bay window in the front reception room. Both were areas at height that are easy to miss on a property with 3-metre ceilings.
How we resolved it
A team member returned with a step ladder the following day. Picture rail dusted along its full length with a soft brush. Sash box vacuumed and wiped. Savills confirmed pass by email that afternoon. No charge.
What was flagged
The oven passed, the bathrooms passed, but Beresfords flagged a grease mark on the kitchen ceiling directly above the hob — a section that had been cleaned but where the 4-year grease layer needed a second application of alkaline degreaser to fully lift.
How we resolved it
One team member returned, applied a second treatment to the ceiling section above the hob, and wiped clean. Beresfords re-inspected the next day. Passed. The re-clean took 25 minutes.
A note on transparency
We pass the vast majority of checkout inspections first time. Our re-clean rate across all London boroughs is under 5%. But that 5% matters — those are real tenants waiting for deposit returns, real landlords waiting to re-let, and real agents with standards to maintain.
When a re-clean is triggered, we treat it with the same urgency as the original booking. We aim to return within 24 hours of notification — often the same day. The re-clean addresses only the specific items flagged, so it's usually a focused visit of 30–90 minutes rather than a full repeat of the original job.
We also keep records of every re-clean. This data feeds back into our training and quality process. If a particular type of surface, appliance, or agent standard generates repeated re-cleans, we adjust our approach for future jobs. The guarantee isn't just a safety net for you — it's a quality loop for us.
One thing we won't do is dispute legitimate cleaning issues. Some cleaning companies treat re-clean requests as complaints to be deflected. We treat them as information. If your agent says the oven needs more work, your agent says the oven needs more work — we don't send you a paragraph explaining why we think it's fine. We send a team member with degreaser. The result is that agents across London trust our guarantee, and several — including Foxtons, Savills, and KFH branches — actively recommend us to departing tenants because they know that if something isn't right, it will be fixed without a fight.
Common questions
Does the 48 hours start from when you finish cleaning or when the agent inspects?
From when we finish the clean. You have 48 hours from completion to notify us of any issues flagged at checkout. This gives enough time for virtually any agent or landlord to conduct their inspection.
What if my agent inspects on day 3?
If your checkout is likely to happen more than 48 hours after the clean, let us know at booking. We can sometimes adjust scheduling to close the gap. For standard bookings, we recommend scheduling the clean 1–2 days before the inspection date.
How do I notify you?
Call us on 020 8050 6696 or email with the specific items flagged. Include photos from the agent's report if available — this helps our team prepare for the re-clean visit.
How quickly will you return?
We aim to return within 24 hours of notification — often the same day if you notify us in the morning. Re-cleans are treated as priority bookings.
Is there a limit to what you'll re-clean?
The re-clean covers any cleaning issue within the scope of the original job. If an agent flags 15 items across 8 rooms, we address all 15. We don't cherry-pick. However, the guarantee doesn't cover pre-existing damage, issues outside the scope of an end of tenancy clean, or items reported after the 48-hour window.
What if the re-clean still doesn't pass?
This is extremely rare — our re-clean resolution rate is over 99%. If a second visit doesn't resolve the issue, we work directly with your agent to understand the specific standard required and return again if it's a cleaning matter we can address.
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